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When will this order pay?

Odyssey pays Marketplace vendors net 30, but the 30 days start only when you enter a tracking number or a receipt number for the order. A lesson you delivered but never marked fulfilled hasn't started its clock.

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How Odyssey pays vendors

  1. 1Approved vendors are paid by ACH through Stripe. Connect a Stripe account under Payment Set Up in the vendor portal before your first order.1
  2. 2When a family orders, confirm (or cancel) the order in the vendor portal. After confirming, contact the family within 48 hours.2
  3. 3Payment runs on net-30 terms, and the 30 days don't start until you enter a tracking number (products) or a receipt or confirmation number (services). If your system doesn't generate one, Odyssey says to enter the date and time you delivered the service.3
  4. 4Don't send families invoices or receipts for Marketplace orders. Odyssey records every transaction and says invoice, receipt and tracking numbers are managed only in the vendor portal.1
  5. 5Odyssey doesn't issue vendors a 1099. Keep your own records of Marketplace income.4
  1. 1. How Do Vendors Get Paid, Odyssey help center, updated Aug 18, 2026
  2. 2. Vendor Application Lifecycle, Odyssey help center, updated Jul 2, 2026
  3. 3. How to Fulfill an Order, Odyssey help center, updated Aug 28, 2025
  4. 4. Do Vendors Receive a 1099, Odyssey help center, updated Feb 12, 2025